Get in touch
Let's Plan Your Trip
Questions about a package, Hajj/Umrah booking, or visa support? Reach us directly — no call centers, no ticket queues.
We Respond Like People, Not a Ticket System
Whether you're comparing tour packages, need help with visa documentation, or have questions about a Hajj/Umrah booking, the fastest way to reach us is WhatsApp. For anything else, use the inquiry form and we'll follow up directly.
Office
1st floor, House 1/B, Road No. 10, Nikunja-2, Dhaka 1229, Bangladesh Open in Google Maps
Phone
Email
WhatsApp
+8801917717582 (click-to-chat)
When We're Available
10:00 AM – 6:00 PM, daily (closed Friday)
Outside these hours, WhatsApp messages are still received — we'll respond as soon as we're back online. We usually reply within 1 hour during office hours, and resolve any issue raised during an active trip within 4 hours.
Need Help During an Active Trip?
If you're currently traveling on a TapNdFly-booked package and need urgent assistance, message us on WhatsApp and mark your message "URGENT." For Hajj/Umrah travelers, your on-ground emergency contact is provided by your partner agency in your travel documents.
If you're currently traveling on a TapNdFly-booked package and need urgent assistance, message us on WhatsApp and mark your message "URGENT." For Hajj/Umrah travelers, your on-ground emergency contact is provided by your partner agency in your travel documents.
Send Us an Inquiry
We'll respond within one business day — no spam, no follow-up calls unless you ask for one.
FAQ
Contact FAQs
WhatsApp. Most inquiries get a faster response there than through the contact form or email.
Yes — our office is at 1st floor, House 1/B, Road No. 10, Nikunja-2, Dhaka 1229, Bangladesh. Please message us on WhatsApp to fix a time before visiting, so the right person is available for you.
We usually reply within 1 hour during office hours, and resolve any issue raised during an active trip within 4 hours.
Yes — mention your booking reference (if you have one) in the inquiry form or WhatsApp message so we can pull up your details faster.
Start with TapNdFly. We manage your booking and communication; we'll loop in the partner agency directly if your question is registration- or Ministry-specific.